Tuesday, August 4, 2015

Canon Camera Karma

 The sunflower continues to call out to my camera. Alas, Canon has held my camera hostage for 3 weeks now and  I am NOT happy with Canon.
March 2015 Canon charged 204 to repair problem, home in one week with 6 months warranty on same problem.
July same problem, ship camera for free with label they provided 
One week later, get email the charge to repair camera is 149.00 (paperwork was inside saying under warranty)

I call, they send 2nd email repair will be Zero.
Wait 10 days, hear nothing, Chat on line, told they need to talk to me.

(I was never contacted by Canon, I had to call them with excruciating holds on phone)

I call, am told they need me to send them battery, SD card and battery charger. They can't re-create the problem and want to try it with what I use.
They send label for free shipping, 

I wait another week.. I call....Man on phone says we are waiting on you to send something.
I say that is odd, my UPS tracking number YOU gave me, says you signed for it Monday, which was a week ago. He says I will escalate. I say I want to talk to the person who has the camera.

I was told the repair people do not get on the phone, that he has sent escalation in computer and to call back in 2 business days, which means four days because it is Friday.
I will not repeat what went on.. not pretty, but I did not use any HBO words. 

 NOTE: If they repaired the problem in March, without my charger etc, why do they need it now.
Is Canon holding my camera HOSTAGE? Will it ever see this sunflower again?
Will Karma take care of this?



28 comments:

Kathy said...

This has definitely been an ordeal for you. I hope you get some satisfaction soon.

diane b said...

How frustrating for you. Not good for you or the sunflower or the Canon company name.

Rebecca said...

Oh my goodness. That is terrible. I used Canon too. :(

bettyl-NZ said...

That's awful! I do hope it's returned in working order soon.

Jo said...

Oh grrr. I would be mad! Hope the problem is repaired soon.

DeniseinVA said...

That is terribly customer service. I would not be happy with those people.

eileeninmd said...

It seems like Canon does not have their act together! I would be pissed off too. I hope you get your camera back soon!

From the Kitchen said...

I saw we Canon users get together and storm the repair shop/picket/take photos with Nikons, etc..

Best,
Bonnie

From the Kitchen said...

I meant "say". And, in that vein, I'll say that when I sent my Canon in it was a pleasant experience and I got it back in good time and good order.

Best,
Bonnie

Madi and Mom said...

oHHHHHHHHHHHHH WE MISSED THE BIG TOOFER MONDAY...THAT IS JUST SCARY BUT I MUST SAY HIS TOOFERS ARE PRETTY CLEAN.

I DON'T KNOW WHAT HAS HAPPENED TO CUSTOMER SERVICE BUT IT HAS FOR SURE BLOWN AWAY IN THE WIND. THE WORSE THING IS THEY HAVE YOUR CAMERA SO YOU CANNOT AFFORD TO GIVE THEM THE HBO PART OF YOUR MIND.

THE DAY WE WERE ABOUT TO LEAVE FOR VACATION 7/14, A HUGS PIECE OF RUBBER GASKET ALL OF A SUDDEN POPPED 1/2 OUT OF OUR SUNROOF BLOCKING THE TRACK. IT WOULD NOT CLOSE. NO WAY WE COULD GO OUT OF TOWN LIKE THAT. BRYAN LOOKED AT IT FOUND IT WAS BASICALLY LOOSE SO HE PULLED IT OUT THE SUN ROOF CLOSED.
7/17 WE TOOK IT TO TOYOTA...YEP A GASKET NEEDED TO BE ORDERED WOULD BE IN IN A WEEK AND WAS COVERED IN THE BUMPER TO BUMPER WARRANTY. AFTER A WEEK I CALLED THE SERVICE MAN...LEFT MESSAGE. 3 DAYS LATER CALLED AGAIN. A GAL TELLS ME THE PART IS IN...PUTS ME TO THE SERVICE MAN'S VM...I HAVE LEFT A MESSAGE EVERY WEEK SINCE THEN. HE HAS YET TO ACKNOWLEDGE MY CALL...I DON'T THINK HE KNOWS I KNOW IT PART IS IN. TODAY I'M CALLING THE SERVICE MANAGER.. SURE IT IS FREE REPAIR NO MONEY IN IT FOR THEM BUT THE PR THEY ARE GONNA GET FROM ME IS NOT GONNA BE NICE!!
STEPPING OFF THE SOAP BOX
HUGS LOL cECILIA

Rose said...

My blood pressure is rising just reading this! I hope you don't have to pay ransom to get it back!

Chatty Crone said...

Wouldn't it be nice if they just sent you a new one - here;s hoping!

Gail said...

May a solution come quickly. I know this is frustrating.

Someone called me to extend my warranties on my Kenmore products. I told them their warranties were worthless, it took a month EACH time I had washer and refrigerator trouble to get repairs. Then they were suppose to reimburse me for the time I had to go to the laundry mat. After the second breakdown, they finally did reimburse me after many phone calls and when I inquired about the other reimbursement, they said I was only allowed one a year even though the repairs but in different calendar years. A rub board for clothing and cooling my food in the spring is looking better and better.

Debby@Just Breathe said...

So sorry about the issues you are having with Canon. I hope they are able to fix it. Did they find the missing pieces you sent to them?

Dory and the Mama said...

Hmmmm....I am pretty thankful I have my Nikon about now ;-)

Hope they get their stuff figured out and release your camera soon!!

Mildred said...

Really sorry about your camera. Like you say, they have taken it hostage and it must be so frustrating and infuriating to you. They don't seem to KNOW what they are doing.
How is your weather today? Baby?

DawnTreader said...

That sunflower does not look too happy. I hope your camera will return in better mood, and with all its parts. The story reminds me of a classic Swedish comic TV series, alas hard to explain as you won't have seen it. It's about two guys who run a garage, and a car they are supposed to be fixing that gets "lost" and they keep making up excuses when the owner comes asking for it... (OK, you probably have to have seen it to think that's funny!)

carolann said...

Why all the fuss for them.

For goodness sakes. Just send you a new camera.

That way it looks like they are a good company now they are a horrible company.



barbara l. hale said...

I gotta say that I feel your frustration. This has not happened with my camera, thank goodness, but we went through a similar dance with our refrigerator. Things are just made shoddily these days. I'm proud that you were able to keep your "HBO words" to yourself. BTW, love the sunflowers. Glad you're feeling better.

TexWisGirl said...

total bummer.

Ann said...

You showed great restraint not saying any HBO words. I don't know if I could have held back. You would think with a big name like Canon you would get better customer service. Hopefully they will make this right.

EG CameraGirl said...

I hope Canon knows you have posted about your unhappiness online and that this is NOT good advertising for them!

Luckily for me, when I had a Canon camera problem I was able to take it to Toronto where their service was very good. But I did have to pay more than I wanted too.

Felicia said...

sorry you are having so much trouble with canon. hope you get your camera back so you can take some more great shots of the sunflower.

photowannabe said...

That's totally rediculous.
I sincerely hope you get your camera back without any charge for it.
Hate getting caught in the loop like that.

Susannah said...

Seems like this is happening all over the place. I hope things work out and your camera comes back soon!!!! .....and NO COST TO YOU!

Beatrice P. Boyd said...

After reading your post and the comments, Sandra, I agree that Canon should repky by either repairing your camera or providing you with an equivalent replacement. AI also have Canon equipment and thankfully have not had to use the repair facility and hope it continues that way.

Ida said...

My you've had a time with that camera. Hoping you get it back soon and working.

pattisjarrett said...

I hope you get your camera SOON. I think I'll go hug my Nikon. ;)