The sunflower continues to call out to my camera. Alas, Canon has held my camera hostage for 3 weeks now and I am NOT happy with Canon.
March 2015 Canon charged 204 to repair problem, home in one week with 6 months warranty on same problem.
July same problem, ship camera for free with label they provided
One week later, get email the charge to repair camera is 149.00 (paperwork was inside saying under warranty)
I call, they send 2nd email repair will be Zero.
Wait 10 days, hear nothing, Chat on line, told they need to talk to me.
(I was never contacted by Canon, I had to call them with excruciating holds on phone)
I call, am told they need me to send them battery, SD card and battery charger. They can't re-create the problem and want to try it with what I use.
They send label for free shipping,
I wait another week.. I call....Man on phone says we are waiting on you to send something.
I say that is odd, my UPS tracking number YOU gave me, says you signed for it Monday, which was a week ago. He says I will escalate. I say I want to talk to the person who has the camera.
I was told the repair people do not get on the phone, that he has sent escalation in computer and to call back in 2 business days, which means four days because it is Friday.
I will not repeat what went on.. not pretty, but I did not use any HBO words.
NOTE: If they repaired the problem in March, without my charger etc, why do they need it now.
Is Canon holding my camera HOSTAGE? Will it ever see this sunflower again?
Will Karma take care of this?