The mail person brought the above letter from our cable tv/internet/phone provider, explaining changes going into effect 12/23/23 and letting us know we needed a new router to accommodate the new better faster Internet and info on how to pick one up and install ourselves. Instant flashback to the last self-install and the words that were shouted at each other, I decided to call Spectrum, simply dial 611 and dive into
The Automated System, trying to get to a REAL person.
Auto-Person gave the long list, none of which I wanted, Auto then said, tell me what you need in your own words, HOWEVER, that did not work because I heard the words, sorry, I did not understand.
10 minutes working my way through automated maze to ANDY, and I asked the charge for installing the new router explaining about the letter we received.
He had no idea we got a letter or that changes were coming and put me on hold several times to discuss with whomever might know. Third hold was the charm, Andy said you do need a router, it I 80 dollars to install, but if you let me order it for you, call us when its received, we will walk you through installation and if you can't install, we will place a rescue order, and send a rep to install it for you.
Rescue is FREE! Great, that will work, please order it.
Please Hold. Andy says, thank you for holding. You do need a router, but I am told if we transfer you to billing, they will make this effective immediately and they will order the router for you, and it may save you money. I will explain to billing before I transfer you, since you have been on hold so long, to save you repeating your information. Transferring now, please hold.
and sweet young thing answers. She said Andy explained the details, but she must place me on hold while Talking to a supervisor!
FIVE (feels like 30) minutes later, she returns with, my supervisor says you do not need a new router, the one you have will except the changes from 100 mp of internet to 300 mp and that I will change your plan, because it is very old and it will save you money, and be effective within 24 hours, no need to wait until December.
(Letter says I need a router, Andy & his supervisor say I need a router, Billing says I don't. whom do I trust?)
It's done, it took 2 hours on the phone, but I got 3 posts. Below is AI rendering of Sweet Young Thing in Billing. Can't tell you her name, this is what I heard when she gave it, Teeekpjgesas. Got it?
I want to tell you part of our conversation, while she changed The Plan!
this is excerpts from the link I gave you yesterday about giving up your phone for a week. no emails, no google search etc. no internet. SHUDDER to even read that sentence.
“Our goal is a return to pre-digital for those who knew what it was like, so not the Gen Z nor stressed-out people who are seeking to detox. Not having a phone will just boost their anxiety.”
“Travel is complicated without a phone, figuring out where to get the info, how to get from A to B by asking people for directions. It makes you exit your comfort zone.
“I walked around the city for hours without a phone, got lost, talked to people. I love asking locals how to get somewhere, trying to communicate and overcome language barriers.
Sweet Young Thing said to me "My Grandfather handed me a ________________
to be continued.............
|SWEET Thing To BE Continued|