Dear Progressive

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I had the most amazing experience this past week. Our Auto Insurance Policy hit my email and I gasped out loud at the cost. I remember gasping 6 months ago and this was over 100 more. Last time was up 100. I decided to fight the automated call answer system and see if they could give us a discount.

One ring and she answered, she was super intelligent, she asked, I answered, and I thought I had a real person. No buttons to push, no did you say yes? When I gave her DOB, I said Sept 5th, 1944, and she did not say please speak your date of birth in this manner. She said thank you, I see you have two policies, which do you want to speak about, Homeowners or Auto. I said Auto, she thanked me and said, do you want to pay your premium's? I said, no I want to talk to someone about getting a discount.

While picking myself up from falling out of my chair, she said, I can help you with that, I am transferring you to and agent that can help with your discount. Since you are a Diamond Client, you will be first in line for the next call.

The line rang once, Anthony was on the line and ready to help.  His voice had a smile in it, and when he had my policy up, I told him the long story but will give you the short version.

I said we are 79 and 86 years old, we drive to buy food and doctor visits and put no more than 20 miles a week on both trucks. 2004 and 2007, we only have liability, the cost is just too much.

Not only was he pleasant, knowledgeable, he was fun and friendly and explained WHY it is so high in Florida, but then said, let me put your information in the calculator and see if I can help you.

I ended up with $124.00 discount, it was immediate and also got 12.43 cents off the one I paid last time.

I received the new updated policy as soon as I hung up and an email stating 12.43 had been credited to my charge card, which is how I paid it last time.

When I thanked him and told him how good he is at his job, I said Now with the 124 off I can buy 3 more loaves of bread. He roared with laughter and said, I KNOW! I pay 3.24 cent for BREAD.

I said hang on, I can remember when GAS was 50 cents a gallon in 1959, he returned with, I wasn't born then, but in 1989 when I got my driver's license it was 2.50. 

Did I say I love Anthony?

This was the all-time greatest service I have ever received on a phone call to a business.

Of course, we have been with them for years, and have never filed a claim on home or autos.

That is a rant for next time, Paying Thousands of dollars and never using it. Oy VEY